FAQs
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1. What is your cancellation policy?
You may cancel your booking up to 72 hours before the tour start time for a full refund.
Cancellations made within 72 hours of the tour or no-shows are non-refundable.
Please note that custom or private tours may have separate cancellation terms.
2. What happens if I am late?
If you are running late, please contact us as soon as possible.
Depending on the situation, we may not be able to wait or extend the tour duration.
In such cases, refunds or rescheduling may not be possible.
3. Is there a minimum number of participants?
Some tours require a minimum number of participants to operate.
If the minimum is not met, we will contact you in advance to offer an alternative date, an alternative tour, or a full refund.
4. What language is the tour conducted in?
Tours are conducted primarily in English.
Japanese tours are also available upon request. Please let us know in advance if you prefer a Japanese-guided experience.
5. Can I take photos during the tour?
Yes, you are welcome to take photos during the tour.
We may also take photos for promotional purposes, but we will always ask for your permission before sharing them on social media.
If you would like, we can also share the photos with you after the tour.
6. How do I pay for the tour?
You can proceed to payment through the booking calendar available on the tour page.
Full payment is typically required to confirm your reservation.